Spray Beach Oceanfront Hotel

We booked a pool view room during our vacation Labor day week and were given a parking lot view . The representative at the desk was clueless about Hospitality talent because we had to point out to her many things they got wrong about our stay . Her only response was "OH WELL THAT'S ALL WE HAVE/ CAN DO" . THEIR RESTAURANT WAS CLOSED TUESDAY AND WEDNESDAY. No notice about that when we booked. The same unhelpful front desk person also told us they were changing the time the pool closed which was an hour earlier than times posted . The next day when I spoke with management they said that was never a rule and it was the first time they had heard of this. It's to bad this one person made our stay unpleasant because the rooms are newly appointed, thought the shower stall is very cramped. The pool is salt water which is lovely . Posting this as both my husband and I work in the Hospitality business just points out how staff is so integral to the quality of your very hard earned vacation time. Management take notice!

Recently renovated hotel rooms are nice but small. Little hard to believe that there is no daily room service unless requested. Unfortunately prices have dramatically increased from previous years so much to the point that we cannot justify the cost of going back. For over $700 a night I would rather fly to Aruba and stay at the Ritz.

We booked a pool view room during our vacation Labor day week and were given a parking lot view . The representative at the desk was clueless about Hospitality talent because we had to point out to her many things they got wrong about our stay . Her only response was "OH WELL THAT'S ALL WE HAVE/ CAN DO" . THEIR RESTAURANT WAS CLOSED TUESDAY AND WEDNESDAY. No notice about that when we booked. The same unhelpful front desk person also told us they were changing the time the pool closed which was an hour earlier than times posted . The next day when I spoke with management they said that was never a rule and it was the first time they had heard of this. It's to bad this one person made our stay unpleasant because the rooms are newly appointed, thought the shower stall is very cramped. The pool is salt water which is lovely . Posting this as both my husband and I work in the Hospitality business just points out how staff is so integral to the quality of your very hard earned vacation time. Management take notice!